Last updated: September 2026
At THE EAST STARS, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit theeaststars.com, place an order or pre-order, contact us, subscribe to our communications, or otherwise interact with our website.
1. INFORMATION WE MAY COLLECT
Depending on how you use our website, we may collect:
Contact information
Such as your name, email address, phone number and billing or shipping address.
Order information
Including products ordered, order value, shipping method, order status and transaction details.
Payment information
Payments are processed through the payment method or payment service provider selected at checkout. Payment information is handled in accordance with the relevant provider’s security and privacy practices.
Customer service communications
Information you provide when contacting us about an order, return, product or other inquiry.
Marketing preferences
Such as whether you have chosen to receive promotional emails or other communications from us.
Technical and usage information
This may include IP address, browser type, device information, pages visited, referring pages and interactions with our website.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and manage orders and pre-orders.
- Arrange shipping, delivery and tracking.
- Send order, payment and shipping confirmations.
- Provide customer service.
- Handle returns, refunds or order issues.
- Prevent fraud and protect our website.
- Improve website performance and customer experience.
- Send marketing communications where you have provided consent or where otherwise permitted by law.
- Comply with legal, accounting and regulatory obligations.
3. ORDERS & SHIPPING
When you place an order, certain information may need to be shared with service providers involved in fulfilling your purchase.
This may include:
Payment service providers
for secure payment processing.
Shipping carriers and logistics providers
such as Israel Post, UPS or DHL where used for your order.
Technology providers
used to operate our ecommerce platform, website, email communications or order-management systems.
We share only information reasonably necessary for the relevant service.
4. MARKETING COMMUNICATIONS
If you subscribe to THE EAST STARS updates, we may use your email address to send information about:
New releases
Product updates
Exclusive offers
Skincare content
Brand news
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Withdrawing marketing consent does not affect transactional communications relating to an order you have placed.
5. COOKIES & WEBSITE TECHNOLOGY
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where enabled, support analytics or marketing.
For more information, please review our:
COOKIE POLICY →
6. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business and accounting records, resolving disputes and meeting legal obligations.
Retention periods may vary depending on the type of information and applicable law.
7. INTERNATIONAL DATA PROCESSING
Because THE EAST STARS serves customers internationally, personal information may be processed by service providers located in countries other than your own.
Where required, appropriate safeguards may be used for international transfers of personal information.
8. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion where applicable.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your information where applicable.
These rights may be subject to legal exceptions.
To make a privacy request, contact us using the details below.
9. CHILDREN’S PRIVACY
THE EAST STARS is not intended for children.
We do not knowingly seek to collect personal information from children through our ecommerce website.
10. DATA SECURITY
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or disclosure.
Our website uses encrypted connections where available, and checkout information is handled through secure ecommerce and payment systems.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
THE EAST STARS is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will always be published on this page with an updated revision date.
13. CONTACT US
PRIVACY QUESTIONS?
For questions about this Privacy Policy or requests concerning your personal information, please contact:
THE EAST STARS
Email: info@theeaststars.com
Website: theeaststars.com
Business / legal entity: EUTOPIA WORLD
Business address: nazareth
THE EAST STARS
YOUR TRUST MATTERS.
We believe every part of your experience should be handled with care.
