YOUR ORDER, ON ITS WAY.
every THE EAST STARS order is prepared with care and securely packed for international delivery.
We currently ship to selected international destinations, with both standard and express delivery options available where supported.
OUR FIRST RELEASE
The Dead Sea Mineral Face Cream is currently available for pre-order.
Pre-orders are expected to begin dispatching from:
NOVEMBER 1, 2026
This date refers to the expected dispatch of pre-orders from Israel.
Shipping transit time begins only after your order has been dispatched and is separate from the pre-order processing period.
Once your order leaves our facility, you will receive a shipping confirmation email with your tracking information.
Pre-order dispatch dates may occasionally be adjusted. If there is a significant change affecting your order, we will contact you using the email address provided at checkout.
SHIPPING FROM ISRAEL TO THE WORLD.
At launch, THE EAST STARS will offer international shipping to:
United States
United Kingdom
Canada
United Arab Emirates
Germany
Europe
Shipping availability is determined by destination and available carrier services.
Additional destinations may be added as we expand.
CHOOSE THE DELIVERY OPTION THAT SUITS YOU.
Where available, customers will be able to choose between two international delivery options at checkout.
STANDARD INTERNATIONAL SHIPPING
Standard international orders will be shipped using Israel Post ECO POST where the service is available for the selected destination. A tracking number will be provided once the order has been dispatched.
EXPRESS INTERNATIONAL SHIPPING
For faster international delivery, express shipping may be available through:
UPS
or
DHL Express
Express carrier availability may vary depending on destination.
ORDER PROCESSING
After placing your order, you will receive an order confirmation by email.
When your order is ready to ship, it will be prepared, securely packed and processed for international delivery.
Where supported by the selected carrier, our order and shipping systems are connected to help manage shipping labels and tracking information.
Once the parcel has been dispatched, you will receive a separate shipping confirmation email.
INTERNATIONAL ORDERS
International shipments may be subject to customs duties, import taxes, VAT or other destination-specific fees.
Unless explicitly stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
Customs policies and charges vary by country, so we recommend checking local import requirements before ordering.
Customs processing may also affect final delivery timing.
FROM OUR DOOR TO YOURS.
Every shipped THE EAST STARS order will include tracking.
Once your parcel has been dispatched, we will send your tracking number or tracking link to the email address associated with your order.
Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.
PREPARED WITH CARE.
Every THE EAST STARS order is packed securely with international cosmetic shipping in mind.
Our packaging process is designed to help protect the product throughout handling and international transportation, so it arrives ready to become part of your daily ritual.
PLEASE CHECK YOUR DETAILS
Before completing your order, please make sure your:
Full name
Shipping address
Postal code
Email address
Phone number
are entered correctly.
If you notice an error after placing your order,
please contact us as soon as possible.
We will do our best to assist before dispatch. Once a parcel has entered the carrier network, we may not be able to change its delivery address.
TRANSIT BEGINS AFTER DISPATCH.
Delivery time is calculated from the date your order is dispatched, not from the date the pre-order or order is originally placed.
International transit times vary according to:
Destination
Selected shipping method
Carrier service & Customs processing
Local delivery conditions
Estimated delivery information will be presented when the final shipping service for your destination is confirmed.
We recommend following your tracking information for the most current delivery updates.
STILL HAVE A QUESTION?
If you need assistance with a pre-order, shipping, tracking or delivery, our customer care team is here to help.
